Japan Airlines Downgraded Our First Class Seats and Skimped on the Refund

In late 2021, Mark from San Diego and his spouse had been flying dwelling on British Airways premium financial system from Cut up, Croatia, through London and Dallas, however missed a connection. They had been rebooked in financial system on Virgin Atlantic and tried for 2 years to get reimbursed when lastly, in December 2023, they had been informed they’d agreed to the downgrade, which he denies. (It shouldn’t matter anyway, each Mr. Leff and Mr. Radchenko mentioned.)

They lastly acquired $746 from British Airways earlier this week. However the full value of their authentic round-trip itinerary (two tickets from San Diego to Ljubljana, Slovenia, and again from Croatia) was $5,821, and it’s unlikely that their refund may account for 75 % of a premium financial system trans-Atlantic flight. British Airways confirmed they calculated the distinction in fare moderately than utilizing the parameters laid out by the British authorities and supplied no rationalization to me as to why.

A 12 months later, Cynthia and her companion had a really related scenario, lacking a British Airways premium financial system connection in London on their means dwelling to Los Angeles, ending up in financial system. They’d booked via a journey agent, who tried unsuccessfully to get a refund. Then Cynthia ran right into a brick wall when she tried herself. She has nonetheless not acquired a refund.

Within the third British Airways case, David of Carmel, N.Y., and his spouse had been booked to fly first-class from London to New York when their flight was canceled. On their rebooked flight, they had been downgraded to the equal of enterprise class. Their preliminary request for a refund was rejected by somebody who nearly comically misinterpret their criticism, responding that they weren’t entitled to compensation as a result of their flight had arrived with solely “18 minutes delay.” Subsequent calls to buyer providers led nowhere. And even after I acquired in contact with the airline, one other consultant wrote the couple with the coup d’absurdité: They weren’t entitled to a refund as a result of “primarily based on our analysis, your ultimate flight was in First Class, therefore there isn’t a downgrade refund due in your reserving.” (I can attest that their boarding passes say in any other case.)

British Airways did lastly ship the couple a refund, of $1,036, this previous Saturday. However their authentic fare for first-class (plus a brief hop from Amsterdam to London on the return) was just below $10,000 for each, which presumably means the return flights from London to New York value a complete of near $5,000. Once more, British Airways mentioned it calculated the distinction in fares moderately than the suitable share of the unique fare. I’ve suggested David to take a look at Britain’s Civil Aviation Authority’s steering on rejected claims.