Eir has mentioned a change to a brand new billing system in March has resulted in an undisclosed variety of account holders being hit with an €18.45 cost for non-payment, which is to be added to their April payments.
The issue arose when the brand new billing system recognized prospects whose debit or bank cards had been misplaced and changed, since a minimum of final August.
As much as February of this 12 months the outdated billing system was in a position to take funds from buyer accounts, no matter whether or not a buyer’s financial institution had issued them with a brand new card, containing new card numbers.
Nevertheless, on shifting to the brand new billing system, an undisclosed variety of accounts the place the holders had new playing cards, had been deemed to have returned the direct debit unpaid.
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Affected prospects weren’t particularly suggested of the problem and common billing recommendation issued within the final week carried the €18.45 cost, which was added to the March invoice and is due for fee in April.
For Eir prospects on the usual 12-month contract which affords as much as 500MB, for €34.99 per 30 days, the €18.45 cost represents a penalty of greater than 50 per cent.
Eir mentioned the issue didn’t apply to these whose playing cards had been routinely renewed by their financial institution, in these instances the cardboard numbers typically remained the identical.
The corporate, which has about a million prospects on its billing system mentioned: “Concerning the variety of folks impacted by disruptions resulting from outdated card particulars or billing system migrations, it’s vital to notice that these cases are comparatively uncommon.”
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“Within the few instances the place prospects encounter sudden fees resulting from an outdated card quantity on file, we will tackle every state of affairs individually and attempt to resolve them promptly.”
The corporate mentioned funds for Eir companies which are initiated by the shopper offering credit score or debit card numbers differ from different types of direct debits corresponding to mortgage or automobile mortgage funds, that are often based mostly on the purchasers’ checking account numbers. Checking account numbers, in contrast to debit or bank card numbers don’t change when playing cards are changed.