EasyJet is as soon as once more turning away some British passengers to the EU at the foundation of wrongly carried out post-Brexit passport laws.
On 9 April 2024, Jacqueline McGeough used to be travelling together with her daughter from Edinburgh to Naples on an easyJet aviation for a four-day pleasure in Italy.
Her British passport, which The Distant has verified, used to be issued on 12 Would possibly 2014 and expires on 12 August 2024.
It used to be due to this fact legitimate for advance to the Ecu Union and wider Schengen Section as much as and together with 12 Would possibly 2024.
Ms McGeough stated: “At the gate my boarding pass flashed red and the rep asked me when we were returning.
“I advised her 12 April. She stepped aside to make a call then advised me that my passport wasn’t valid. I told her I had carefully considered the published guidance before booking. She stated that my passport was only valid for 10 years from the issue date and therefore was not valid for travel.”
Learn extra: When to resume your passport earlier than visiting Europe
The easyJet grassland agent used to be mistaken. Ms McGeough’s passport very easily met each the checks for UK passports to the Ecu Union:
Ms McGeough defined this to a manager, who however showed the latest, misguided resolution to disclaim boarding.
The pair left the airport, having misplaced just about £1,500 at the shuttle. Ms McGeough spent two days verifying that her passport used to be applicable for advance. The Italian consulate in Edinburgh showed her passport used to be inside presen. She after lodged a criticism with easyJet.
Six weeks after easyJet’s customer support segment informed her that her passport had expired on 12 Would possibly 2024, which used to be fraudelant.
She after appealed to the well-known government, Johan Lundgren.
“On 27 May I received a response from the executive support team advising that having ‘thoroughly investigated’ my claim, I had been appropriately denied boarding as my passport expired on 12 May, 10 years from the anniversary of issue of my passport.”
Once more, this used to be fraudelant, and Ms McGeough appealed for the verdict to be reversed.
However easyJet doubled indisposed, telling her: “Post-Brexit, EU countries no longer accept passports issued more than 10 years ago, even if they have additional months of validity due to the old passport transfer.”
This isn’t proper; a British citizen may also be provide within the Ecu Union over 10 years nearest the passport used to be issued, as long as they input the department earlier than the passport’s tenth birthday and feature 3 months’ passport validity excess.
Ms McGeough stated: “Following the initial humiliation of being turned away and distress associated with missing out on our holiday, I am now pretty convinced that there has been no attempt to resolve the issue and rather it is easyJet’s tactic to to hold this line and not accept any liability in the hope that customers will give up.
“I have no idea how they can ignore all the published guidance and everything I have passed to them, including your articles going back to 2022, but still maintain that they have ‘thoroughly investigated’.
“I am out of pocket by almost £1,500. I have needlessly missed out on a short break with my daughter and have lost two days of my annual leave entitlement.
“Had the mistake been mine I would have been accepting and would have forgotten about it by now.”
Next the Brexit transition segment ended, easyJet – in conjunction with its major rival, Ryanair – imposed mistaken laws, even if The Distant had supplied them each with the proper Ecu Union coverage.
In the end each airways lost in series, as did the United Kingdom executive – which had frequently misrepresented the EU laws.
The Distant has requested easyJet for a reaction.